Terms of service

Terms of Service

Last Updated: September 2026

Welcome to Pep Petals. These Terms of Service govern your use of our website and the purchase of products from our online store.

By accessing our website or placing an order with Pep Petals, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our website or purchase products from us.

1. About Pep Petals

Pep Petals operates an online store offering products to customers in India and internationally.

For any questions regarding these Terms of Service, you can contact us at:

Email: peppetals@gmail.com
WhatsApp: +91 9286657508

2. Eligibility

By using our website and placing an order, you confirm that you are legally capable of entering into a binding agreement under the laws applicable in your country or region.

If you are under the legal age required to enter into a contract in your location, you should use our website only with the involvement or permission of a parent or legal guardian.

3. Products and Product Information

We make reasonable efforts to ensure that all product descriptions, images, prices, and other information displayed on our website are accurate.

However, we cannot guarantee that:

  • Product descriptions will always be completely error-free.
  • Product colors will appear exactly the same on every screen or device.
  • Packaging may always look identical to product images.
  • Minor variations in appearance may not occur.

We reserve the right to correct errors, inaccuracies, or omissions at any time.

4. Pricing and Currency

Product prices may be displayed in different currencies depending on your location or the settings available on our website.

For international customers, the final amount charged may be affected by:

  • Currency exchange rates
  • Bank conversion rates
  • International transaction charges
  • Payment provider fees

Pep Petals is not responsible for additional charges imposed by your bank, card provider, or payment service provider.

We reserve the right to change product prices at any time without prior notice.

5. Orders and Acceptance

When you place an order, you are making an offer to purchase the selected products.

Your order may be accepted, rejected, cancelled, or limited at our discretion, including in situations involving:

  • Incorrect pricing
  • Product availability issues
  • Suspected fraudulent activity
  • Incorrect order information
  • Payment authorization problems
  • Technical errors

An order confirmation does not necessarily guarantee final acceptance of your order.

6. International Orders

Pep Petals may accept orders from customers outside India, subject to product availability and shipping availability.

International customers are responsible for ensuring that the products they order can legally be imported into their country.

Depending on the destination country, an order may be subject to:

  • Customs duties
  • Import taxes
  • VAT or GST
  • Customs inspections
  • Local regulations

Unless clearly stated otherwise, these charges are the responsibility of the customer.

Pep Petals is not responsible for delays caused by customs authorities or government agencies.

7. Shipping and Delivery

Delivery times provided on our website are estimates and may vary depending on:

  • Customer location
  • Shipping carrier
  • Customs clearance
  • Weather conditions
  • Public holidays
  • Other circumstances beyond our reasonable control

We are not responsible for delays caused by shipping carriers, customs authorities, or events outside our reasonable control.

Please ensure that your delivery address and contact details are accurate when placing an order.

8. Returns, Refunds and Replacements

All requests related to returns, refunds, replacements, damaged products, or incorrect products are subject to our Refund & Return Policy.

Customers should review our Refund & Return Policy before placing an order.

Where required under our policy, customers may need to provide:

  • Order details
  • Images or videos
  • A complete unboxing video
  • Other reasonable evidence required to verify a claim

9. Order Cancellation

Cancellation requests may be accepted according to our Cancellation Policy.

Generally, cancellation requests should be made within the applicable cancellation period and before the order has been processed or dispatched.

Once an order has entered processing or shipping, cancellation may no longer be possible.

10. Customs and Import Responsibility

For international orders, customers are responsible for understanding and complying with the import laws and regulations of their destination country.

If an order is delayed, held, rejected, or confiscated by customs due to local regulations, Pep Petals may not be responsible for resulting delays or losses where legally permitted.

Customers should check local import requirements before placing an international order.

11. Payments

We may offer different payment methods depending on your country and location.

By submitting payment information, you confirm that you are authorized to use the selected payment method.

If your payment cannot be successfully authorized or processed, we may cancel or delay your order.

12. Prohibited Use

You agree not to use our website for any unlawful or unauthorized purpose.

You must not:

  • Attempt to gain unauthorized access to our website or systems.
  • Interfere with the security or operation of our website.
  • Use fraudulent payment methods.
  • Provide false or misleading information.
  • Attempt to copy, misuse, or exploit website content without permission.
  • Use our website for illegal activities.

We reserve the right to restrict or terminate access to users who violate these Terms.

13. Intellectual Property

All content available on the Pep Petals website, including but not limited to:

  • Logo
  • Brand name
  • Website design
  • Text
  • Images
  • Graphics
  • Product descriptions

is owned by or used with permission by Pep Petals and may not be copied, reproduced, distributed, or used without prior written permission.

14. Third-Party Services

Our website may use third-party services, including payment providers, shipping companies, analytics services, and other service providers.

These third-party services may have their own terms and privacy policies.

Pep Petals is not responsible for the policies or practices of third-party websites or services.

15. Limitation of Liability

To the maximum extent permitted by applicable law, Pep Petals shall not be liable for indirect, incidental, special, or consequential losses resulting from the use of our website or products.

Nothing in these Terms is intended to exclude or limit any rights that cannot legally be excluded under applicable consumer protection laws.

16. Changes to Products and Services

We reserve the right to:

  • Modify or discontinue products
  • Change product prices
  • Update website content
  • Modify services
  • Change these Terms of Service

at any time without prior notice, subject to applicable laws.

17. Changes to These Terms

We may update these Terms of Service from time to time.

Any changes will become effective when the updated Terms are posted on our website.

We encourage customers to review this page periodically.

18. Privacy

Your use of our website is also governed by our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, and protect your information.

19. Governing Law

These Terms shall be governed and interpreted according to the applicable laws of India, unless otherwise required by mandatory consumer protection laws applicable in the customer's country of residence.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Pep Petals

Email: peppetals@gmail.com
WhatsApp: +91 9286657508