Refund policy

Last Updated: September 2026

Welcome to Pep Petals. We want you to have a pleasant shopping experience with us. Please read our Refund & Return Policy carefully before placing an order.

By placing an order on our website, you agree to the terms mentioned below.

14-Day Return & Refund Policy

We offer a 14-day return and refund window for eligible products.

If you receive an eligible product that is damaged, defective, incorrect, or significantly different from what you ordered, you may contact us within 14 days of receiving your order.

To request a return, replacement, or refund, please contact our Customer Support Team.

Contact Details

Email: peppetals@gmail.com

WhatsApp: +91 9286657508

Please include your:

  • Order number
  • Name
  • Registered email address
  • Clear images or videos of the product
  • Description of the issue

Important: Unboxing Video Requirement

A complete and continuous unboxing video is required for claims related to:

  • Damaged products
  • Wrong products
  • Missing items
  • Defective products
  • Products damaged during delivery

The video must clearly show the package being opened from the beginning.

The video should be:

  • Continuous
  • Unedited
  • Clear and properly visible
  • Recorded from the moment the sealed package is opened

⚠️ Claims related to damage, missing items, or incorrect products may not be accepted without a valid unboxing video.

Damaged, Defective or Incorrect Products

If you receive a product that is:

  • Damaged during shipping
  • Defective
  • Incorrect
  • Missing from your order

Please contact us within 14 days of delivery with the required evidence.

Our team will review your request and, depending on the situation, may offer:

  • A replacement product
  • A partial refund
  • A full refund
  • Another appropriate resolution

All claims are subject to verification by our team.

Return Eligibility

To be eligible for a return, where applicable, the product must generally:

  • Be in its original condition
  • Not be used, altered, or damaged by the customer
  • Include original packaging, where applicable
  • Meet the eligibility requirements of the specific product category

Certain products may not be eligible for return due to their nature, hygiene, customization, perishability, or other applicable reasons.

Non-Returnable Items

Some products may not be eligible for return or exchange, including:

  • Customized or personalized products
  • Perishable products
  • Products damaged due to improper handling after delivery
  • Products without valid proof of purchase
  • Products where the required unboxing evidence is not available for damage-related claims
  • Sale or promotional items, where clearly mentioned as non-returnable

Refund Process

Once your return or refund request is received, our team will review the information provided.

If your request is approved, we will initiate the refund or provide a replacement, depending on the circumstances.

Refunds will generally be processed through the original payment method used for placing the order, wherever possible.

The time taken for the refunded amount to appear in your account may depend on your:

  • Bank
  • Card provider
  • Payment gateway
  • Payment method
  • Country

International Orders

Pep Petals welcomes customers from different countries.

For international orders, please note the following:

Customs & Import Duties

Depending on your country, your order may be subject to:

  • Customs duties
  • Import taxes
  • VAT/GST
  • Other local government charges

These charges, if applicable, are generally the responsibility of the customer unless otherwise clearly stated during checkout.

Pep Petals is not responsible for delays caused by customs authorities.

International Return Shipping

For approved international returns, return shipping costs may be the responsibility of the customer unless:

  • The wrong product was sent by us, or
  • The product was confirmed to be damaged or defective before delivery due to our error.

We recommend contacting us before sending any product back.

Please do not send products back without receiving instructions from our support team.

Currency & Payment Information

Prices may be displayed or converted into different currencies depending on your location and the payment options available.

The final amount charged may vary slightly due to:

  • Currency conversion rates
  • Bank exchange rates
  • Card issuer charges
  • International transaction fees

Pep Petals is not responsible for additional fees charged by your bank, card provider, or payment service.

Order Cancellation Policy

You may request cancellation of your order within 24 hours of placing it.

However, cancellation may not be possible if:

  • The order has already been processed
  • The order has been dispatched
  • The product has been prepared specifically for you
  • The order has already been communicated for fulfillment or shipping

To request cancellation, please contact us as soon as possible.

Same-Day Delivery Orders

Orders placed under any Same-Day Delivery service may not be eligible for cancellation once processing has started.

Special Occasion & Promotional Orders

Certain products purchased during special occasions, limited-time campaigns, or promotional events may not be eligible for cancellation.

This may include products purchased during:

  • Valentine's Day
  • Diwali
  • Holi
  • Christmas
  • Seasonal promotions
  • Limited-time offers

Any specific cancellation restrictions will be mentioned on the relevant product or offer page where applicable.

Product Appearance

We make every reasonable effort to display our products accurately.

However, please note that actual product appearance, color, size, or packaging may vary slightly due to:

  • Screen settings
  • Lighting conditions
  • Manufacturing variations
  • Natural product variations

Such minor differences may not always qualify for a refund or return.

How to Request a Refund or Return

To request a refund, replacement, return, or cancellation, please contact us:

Email: peppetals@gmail.com

WhatsApp: +91 9286657508

Please provide your Order Number and complete details regarding your request.

Our Customer Support Team will review your request and guide you through the next steps.

Contact Us

If you have any questions regarding our Refund, Return, or Cancellation Policy, please contact us:

Pep Petals

peppetals@gmail.com

WhatsApp: +91 9286657508