Shipping policy

Shipping Policy

Last Updated: September 2026

Thank you for shopping with Pep Petals. We are committed to delivering your orders safely and efficiently. Please read our Shipping Policy carefully to understand how we process and deliver orders.

1. Shipping Locations

Pep Petals serves customers in India and may also offer shipping to selected international destinations.

Shipping availability depends on:

  • Product availability
  • Delivery location
  • Shipping carrier availability
  • Local laws and regulations

If international shipping is available for your location, the applicable shipping options and charges may be displayed during checkout.

2. Order Processing Time

Orders are generally processed within 1–3 business days after successful payment confirmation.

Processing times may vary depending on:

  • Product availability
  • Order volume
  • Weekends and public holidays
  • Special promotions or seasonal sales

Please note that processing time is separate from shipping and delivery time.

3. Estimated Delivery Time

Delivery times may vary depending on your location and the selected shipping method.

Domestic Orders – India

Estimated delivery time is generally 3–10 business days after the order has been processed.

International Orders

Estimated international delivery time may range from 7–21 business days, depending on:

  • Destination country
  • Shipping carrier
  • Customs clearance
  • Local postal services

Please note that these delivery times are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges may vary depending on:

  • Delivery location
  • Product weight and size
  • Number of products ordered
  • Shipping method selected

The applicable shipping charges will be displayed during checkout whenever possible.

We may occasionally offer free shipping promotions. The terms and conditions of such promotions will be clearly mentioned on our website.

5. Order Tracking

Once your order has been shipped, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.

Please allow some time for tracking information to become active after your order has been dispatched.

6. International Shipping

Pep Petals may ship products internationally to selected countries.

International customers are responsible for checking whether the ordered products are permitted to be imported into their country.

Shipping availability may depend on local customs regulations and import restrictions.

7. Customs, Duties and Taxes

International orders may be subject to:

  • Import duties
  • Customs charges
  • VAT
  • GST
  • Other local taxes or government fees

Unless otherwise clearly stated at checkout, these charges are the responsibility of the customer.

Pep Petals does not control customs authorities and cannot guarantee that an international order will not be subject to additional charges.

8. Customs Delays

International shipments may occasionally be delayed due to customs inspections or clearance procedures.

Pep Petals is not responsible for delays caused by:

  • Customs authorities
  • Government agencies
  • Local import procedures
  • International shipping disruptions

Customers are responsible for providing any information or documentation required by customs authorities where applicable.

9. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully check your:

  • Name
  • Address
  • Postal/ZIP code
  • Phone number
  • Email address

Pep Petals may not be responsible for delays, lost shipments, or additional costs caused by incorrect or incomplete delivery information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible.

10. Failed Delivery Attempts

If a delivery cannot be completed because:

  • The customer is unavailable
  • The address is incorrect
  • The package is refused
  • Required customs duties or taxes are not paid
  • The customer fails to provide required customs information

the shipment may be returned, held, or disposed of according to the shipping carrier's policies.

Additional shipping or return costs, where applicable, may be deducted from any eligible refund.

11. Lost or Damaged Shipments

If your order arrives damaged, please contact us as soon as possible.

For damaged product claims, customers may be required to provide:

  • Order number
  • Clear photographs of the product
  • Photographs of the packaging
  • A complete and uninterrupted unboxing video

All claims will be reviewed by our Customer Support Team.

For more information, please refer to our Refund & Return Policy.

12. Delivery Delays

While we make every effort to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including:

  • Weather conditions
  • Natural disasters
  • Transportation disruptions
  • Customs delays
  • Public holidays
  • High order volumes
  • Shipping carrier delays

Pep Petals is not responsible for delays caused by circumstances outside our reasonable control.

13. Multiple Shipments

In some cases, products from the same order may be shipped separately.

If this happens, you may receive multiple packages and separate tracking numbers.

14. Plants and Special Products

For products such as plants, flowers, perishable items, or other sensitive products, delivery availability and shipping methods may vary depending on the destination.

Certain products may not be available for shipping to specific locations or countries due to:

  • Import restrictions
  • Agricultural regulations
  • Plant quarantine requirements
  • Customs regulations

Pep Petals reserves the right to cancel or modify orders that cannot legally or safely be shipped to the customer's destination.

15. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Pep Petals

Email: peppetals@gmail.com

WhatsApp: +91 9286657508

We will be happy to assist you with your order and shipping-related questions.